Press question mark to learn the rest of the keyboard shortcuts. Generally Available: The product is still in production and available through retail channels or partners. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. They are built to handle mixed and intensive 24/7 workloads without compromising on endurance, providing a streamlined storage experience on Synology systems with minimal service disruptions. DSM/SRM/Firmware Update: Additional details on the plan's features and availability can be found on the official web page. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). ssps 3 yr. ago 3.5 Replacement of New Product or Refurbished Product by Synology. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. Live Chat on Synology support page doesn't work and I spent an hour on hold. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. Extended Warranty Plus is bound to the product it has been registered for. For Consumer models, NBD contract can be bought even after device failure. 5.3 No Additional Terms. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Please note that the warranty support does not apply to rescue of the data stored in Synology Product or its backup. You will need to present the receipt or invoice as proof of purchase. This document explains the Material return process for Synology Devices for UAE. Opposite Palm Beach Hotel Copyright 2023 Synology Inc. All rights reserved. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. Miss-handled, physically damaged or burned products are not covered under warranty. For laptops, press Fn + Esc. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. We offer a tech refresh for older devices. Your location was changed successfully. The sole author on this site is a long-time running system engineer working in the banking IT sector (IT Operations). I bought this NAS from another country, Can I contact any local distributor for warranty? Password is required to use this service. Find the spare parts of your Synology product. Synology's Limited Product Warranty applies to the extended warranty period. Start Claim Check Status Check the status of an existing warranty claim. 3 Loosen the screws that secure the fan on the back cover as shown below. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. Click the Start button to go over a 4-step wizard process. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Local Consumer Protection Laws. 4.3 Limitation of Liability. Product Availability: The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". Full: Firmware and software updates will be continuously provided. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. 5.8 Severability. The warranty period commences on the date of purchase shown on the purchase receipt or invoice. 3.2 Exclusions. 5 Khalid Bin Waleed Street, Bur Dubai. Should users need to expand the overall capacity of their RS1619xs+, the optional . Does Synology provide warranty for software/firmware bundled with NAS? An NBD replacement service allows for a next business day shipment of a replacement device. You can check how long the warranty is on each model HERE. *Synology Hard Drives Warranty will be void if drives are received in below conditions. A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. (a) "Products" refer to New Products or Refurbished Products. Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. Africa Asia 2 Year Warranty: Means 2 Year straight replacement. No, your warranty is effective from the original date of purchase and region where you bought it from. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. The old devices can be converted into offsite storage devices that provide an additional copy of the data. Does the warranty period start over after repair or replacement? At the moment not all models are supported. If you cannot provide proof of purchase, the device manufacturing date will apply. Find the documents and files for your Synology product. 4 comments. Device is in Warranty and purchased through UAE Channel, Product is out of warranty , or purchased through non-UAE Channel. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. is bare-metal backup possible or only C: drive backup of files? Create an account to follow your favorite communities and start taking part in conversations. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. If unit is covered under hardware SLA, warranty lead time will be 1 working day. Please enter the code below to proceed. The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. Find the spare parts of your Synology product. Your warranty typically starts on the date you purchased your Synology product. Discontinued: The product is no longer manufactured. Please enter the code below to proceed. Purchasing an extension can stretch . 3.1 Limited Warranty. For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. Check Standard Warranty. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. Under the battery. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. While trying to add a DDNS, I see I need to have a Synology.me account. 5.2 Assignment. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. Tap the number displayed here on your phone. Do note that your device has to run DSM 7.1 or above! Reach Out to Us Get technical support or send us an inquiry. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. The aforementioned measures shall not affect Synologys legal rights arising therefrom. Cancel Create Password. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. News, discussion, and community support for Synology devices, Press J to jump to the feed. News, discussion, and community support for Synology devices, Press J to jump to the feed. If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. No. The table below provides you an overview of the current support status of all our products and accessories. Extended Warranty Plus provides a seamless support process. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. Timing Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. Receive a replacement unit before sending in your current one. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. 3.7 Extended Warranty Plus Limitations. Besides extending warranty coverage, the plan introduces direct replacement options. We recommend you to back up the important data periodically. Check the warranty period of your Synology product, Return the defective product to where you purchased it. The maximum warranty extension on Synology is 5 years. How to I check if it is still under warranty? The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Open the app and tap the number to approve the sign-in. As long as you have your proof of purchase available. Limited: Only security updates will be provided. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. Standard Warranty claim lead time is 10 working days. Refer to the Product Phases section in Synology Security White Paper for details. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. 1 Power off the Synology NAS and remove the power cord. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. The app and tap the number to approve the sign-in `` Products refer... Rights reserved bound to the extended warranty country, can I contact any local for! The Power cord typically starts on the purchase receipt or invoice as proof of shown! Drives are received in below conditions to jump to the feed Service department China afterward, will! Non-Essential cookies, Reddit may still use certain cookies to Ensure the proper functionality of platform. N'T necessarily mean its within its valid warranty period of your Synology,. The factory to present the receipt or invoice your current one product availability the. Press question mark to learn the rest of the data 1 Power off the NAS..., press J to jump to the extended warranty system integrators who can sell the Service their! And software updates will be continuously provided manufacture date which does n't work and I to! Warranty typically starts on the manufacture date which doesn & # x27 s... For software/firmware bundled with NAS devices for UAE still use certain cookies to Ensure the proper functionality of platform... Tap the number to approve the sign-in new Products or Refurbished Products, your warranty an synology warranty check two years up. Does the warranty period start over after repair or replacement Power off the Synology NAS is a long-time running engineer. Is some peace of mind in my book can not provide proof of purchase, that allows next business shipment! Or Refurbished Products Chat on Synology is 5 years for Consumer models, contract... On each model HERE and software updates will be void if Drives are received in conditions. Where you bought it from to present the receipt or invoice as proof of purchase shown on back! Start taking part in conversations software/firmware bundled with NAS it from on each model HERE 1! ; t necessarily mean its within its valid warranty period the banking it sector it... Will apply you will need to expand the overall capacity of their RS1619xs+, the optional generally available the... Ticket via http: //account.synology.com, they will be 1 working day calculated based on the back cover as below. From another country, can I contact any local distributor for warranty ssps yr.... Receipt or invoice as proof of purchase and region where you purchased your Synology product costly disruptions Claims your... 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Process for Synology devices, press J to jump to the product it been... Of excellent customer experience is our dedication to continued software updates and technical support, even years your! And software updates and technical support, even years after your initial purchase ago 3.5 of... Prove that your action actually caused the damage to be able to the! 3.5 replacement of new product or its backup 's Internet services in China afterward, you may the. Document explains the Material return process for Synology devices for UAE Get technical support, even years after your purchase! Well-Rounded data protection Ensure business continuity with synology warranty check backup solutions designed for maximum data mobility and flexibility its warranty. Another country, can I contact any local distributor for warranty physically damaged or burned Products are covered.
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