Will I need a deposit? Refer to your own auto insurance agent for details on your coverage. Filing a Response Learn more about rental reimbursement coverage. Don't delay! Latin America & Caribbean Car Rental Locations. Check with the Enterprise location you are renting from for details. Etc. You'll learn how to be part of a team and how to succeed. I received a call back that same day and they were apologetic as to the months of frustration. They go with DRUs valuation. Can you help me get this claim dropped? At Enterprise, we focus on building your skills, your confidence, your community and your career. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. Even the own person making a so called claim can not get the correct information out to a prior customer ( i say prior because I be they eEnterprise Morrow, Ga or may it be Columbus, GA will never ever try to make a false claim against my insurance again! I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I needed a new vehicle so went to Morrow, GA to purchase a new car. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! The number I quote: [protected]! When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. Im concerned and frustrated. In other words, the company cant just say you damaged the vehicle without proof. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. I bought full coverage on the vehicle because it is always safer that way. Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. Learn more about rental reimbursement coverage. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. Scammers must have access to their database wild. Employers / Post Job. I definitely did not return the car with hail damage, so Im very confused. I called the branch I rented from but can't get a hold of anyone. Policies vary by insurance company and state. What is Rental Reimbursement Coverage and what does it typically cover? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Fort Collins, Colorado Area. We have answers! Posting comments is now limited to subscribers only. It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. Just passing the word! A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. Learn more in our Cookie Policy. As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. It is alarming to see so many responding to this post! Enter your cell phone number and we will text you {$Name} address and phone number. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. But I had no choice with my most recent visit because my Travel Department booked me with them. Tells me to email him, and DRU and he will help me out. This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. Q: I recently rented a car from Enterprise. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). The claim number usually has an "E" , "X" or an "O" within it. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. Experience our exotic collection. If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. If you have an opinion you wish to share for publication, send . Scam alert! This will surely increase the credibility of your complaint. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? But you say you had after pictures of the car that show no damage (good job!) Did you get a call or text from 352-313-4600? 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that Press J to jump to the feed. ComplaintsBoard.com is a leading complaint resolution website on the Internet. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. Access the headquarters listing for Enterprise Rent-A-Car. They charge that card for damage. This comment was posted by a verified customer. I have a complete mess. Standard letter. So somethings not right here. From the moment I checked in to the time I got my rental, I was . Enter the information requested below (found on your invoice), then click the search button to start your payment process. I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. Enterprise began deploying these measuring systems and instructing its employees on their use. You would be able to take advantage of these lower rates. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. NEWS. By signing the agreement you are also authorizing DRU to file a claim with your insurance on your behalf in the case that a change in condition is discovered. Start of main content. If there are large dents or a lot of visible damage, ask for another vehicle. Phone number ex. If we are billing an insurance company, you may have to pay out of pocket for the difference. Distance: mi. Enter email address for receipt to be sent in email. Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. 3.3. There is no one to call (they don't answer the phone. Yes. I drive to Enterprise, speak with the Branch Manger, he brushes me off. She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. If you have any questions regarding your responsibility, please contact. Plus Your Points is back! Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. Paperno tells FOX 4, "I didn't do that, first of all. The complaint has been investigated and resolved to the customers satisfaction. Submit a complaint and get your issue resolved. Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. Thanks. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. Thank you for sharing your details. Sign in. Mar 1, 2016 - Liability Claims Representative in Atlanta, GA. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. DRU calls me, and I deny the claim, I was not involved in an accident. Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. Discover jobs. I was recently in an accident with a renter and they caused an accident. If youd like to discuss this further, please email care@enterprise.com with your contact information, rental information and all the details above. The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. We also challenge the ridiculous amount of these charges which plainly do not add up. Did you rent the car? It spooked me because I thought they claimed me at Fault and are protecting their Driver. Angrily, Do you have luxury cars available? I bought full coverage on the vehicle because it is always safer that way. Can I rent a car if I am under the age of 25? Its a whole mess. Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. iii. I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. And, they said, 'Everything was good to go. Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. I did not damage the vehicle. You are 100% contractually liable for any change in condition to a vehicle while it is in your possession. Sign in. 6300 E 37th St N. Bel Aire, KS 67220-1999. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. Please note - payments may take up to 10 business days to be reflected in the amount due. DRU states, they are not able to close the claim. They also leave an email DRU1@ehi.com. For fastest service, read these answers first! The letter was two pages, one detailing the damage, and one detailing the process to remedy it. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Hopefully all will be worked out good. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. We got the same letter today. Great down to earth management that listens and cares. kopj, thank you for your comments. and had the name and number of the manager who says the claim was a mistake. They dropped a car off to my home with no walk thru. OP mentioned in another comment that they aren't the renter. Enterprise (800) 307-6666 3. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. Upload your resume. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. You'll learn how to be part of a team and how to succeed. Heres my concern: I feel theres a completely false insurance claim being filed under my name. I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. We offer exotic vehicles in certain locations as well. At Enterprise we believe you should not be charged for fair wear and tear. Find salaries. Save time, money and reduce the stress of your commute. FairShake edits this text only to remove private information and profanity. Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. Let us know about your experience renting at an Enterprise Rent-A-Car location. These damages, many consumers have claimed, were falsified or entirely made up. About 40 percent pertain to billing. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. Fair, that is their right. I also filmed me dropping the keys off and went around the car. It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. I just got a phone call today from a guy named David and received a letter similar to this one in my email. We are following up with the company for a possible resolution. I just received a similar letter 2 weeks ago. Get more information about renting a car after an accident. We need to know the country and state/province to give you an accurate answer. I had to drive all the way up because I was told no one but myself could check the care one. Brought the car back, no issues. All we did was pick it up. I feel this is SHADY and a Lie. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of bankruptcy. Reach out to your agent or the insurance claims department for details. Let us know about your experience renting at an Enterprise Rent-A-Car location. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. This review was chosen algorithmically as the most valued customer feedback. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Again the next day when I was told it was all clear -NO mention of any damage.? They're awesome! The day would usually consist of handling and processing claims for damaged or stolen rental vehicles. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. Thank you! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I just had Enterprise do the same thing in PA. Occasionally having to contact insurance companies to . ! Recommend. Update: (Back in April I rented a vehicle with Enterprise. We are not out to unfairly charge people. You could have appealed this erroneous claim to someone higher up at Enterprise. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. Enterprise has filed a damage claim on Sarah Bakers rental. They let may know I had a bag in my car and then said neverminded. Learn more about rental reimbursement coverage. I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. Enterprise's damage claim looked a little suspicious. Thank you in advance for your cooperation. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. I call all upset and I am told they have a date stamp on documenting the incident. For example, Enterprise defines "body, wheel and metal bumper damage" as: Before you drive away, you also need to document all scratches and dents in writing. Pros. Reach out to the rental agencies leadership through the corporate site and go from their. Welcome to the Damage Claim Payment Service! Damage Recovery Unit Welcome to the Damage Claim Payment Service! 3.3 out of 5 stars. Enterprise Damage Recovery Unit (DRU) Indeed Hiring Event Due to continued growth, The Damage Recovery Unit has multiple opportunities for Recovery Specialists!! We only process claims in the way we are trained to. There were no hail storms during my dates of rental, and I even verified this with the national weather service. Which is it #enterpriserentacar #nationalrentacar. I will not paid the total sum of this bill. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! If you included this information in your post, please disregard this message. Yesterday- 3/5/2021 I received pictures and email stating there was damage. FYI: This scam is still going on. Terms apply. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." Upon arriving at the Enterprise office, you will be expected to provide claim information along with the name of the insured. It was logged the same day as your return and allegedly had your signature. Separately, you also contacted the police and filed a report. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. . Read the fine print and if you do not agree, dont rent. Refer to your own auto insurance policy for details on your coverage. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. However, it fooled her and she was on the phone in a flash. is the chief advocacy officer for Elliott Advocacy. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. This button displays the currently selected search type. 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. You could tell this was a regular practice for them Most troubling, the "damage" was the bottom of the black plastic bumper being pushed in, something that is easily pushed right back out with a heat gun if needed. In general, the BBB West Florida branch counts over 135 complaints. I am not going through my insurance company, I have a $1000 deductible for comp. I recently rented a car from Enterprise. We immediately called the Enterprise location from which wed rented to inquire about the claim. It was logged the same day as your return and allegedly had your signature. 200 Click here for more information. 9 reviews . Purchase cars from the largest rental fleet in North America. I though it was fraud so I ignored it. I will be paying out of pocket. Of course not. Unfortunately, for me both employees were no longer employees of enterprise. This review was chosen algorithmically as the most valued customer feedback. The email is in fact a DRU email. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. The evidence the company sent to support that claim was a picture of the outside shell above the wheel. There was NO damage and I filmed it. If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . I rented a vehicle in Columbus, Ga. We are willing to pay for the one small repair to the rear bumper but nothing else. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. Visit Website. . Then a month later, Enterprise, DRU files a claim with my Auto Insurance. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. No car rental company will rent to you without a major credit card. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? Same thing is happening to us. You would have remembered signing that document, wouldnt you? Damage Recovery Unit Bad Customer Support. The Ultimate Guide to Rental Car Accidents explains what to do if you are injured in a crash with Enterprise Rent-A-Car or other rental car companies. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. Make sure the adjuster has a copy of the letter. Did a walk around with the Enterprise Employee. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. Was given the green light, everything looked good. I am tempted to call the police. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. You can get on your flight,' so I did. Copyright 2021 Scripps Media, Inc. All rights reserved. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. While I reported them to the better business bureau they have not responded. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." The only damage reported on Loss Damage Report [protected] was to the rear bumper. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. Renter will pay for all loss or damage over $3,000. Thank you for your feedback, Dr. Gibson. Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. I was astounded at this news because we had not damaged the vehicle. Enterprise Holdings opened an investigation then closed it. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). Similar situation, but if you continue to get harassed ask the branch to look at the rental notes in depth. Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". Then again, I'm looking at another Enterprise claim case right now that looks . What Damage Recovery Unit did: Renter is required to provide every summons, complaint and paperwork pertaining to the accident. I assure you it's not our intention to inconvenience or upset a valued customer. Plus Your Points is back! This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. Plus Your Points is back! This complaint has been resolved automatically due to user's inactivity. But the bottom line is: I did not damage the car. At Enterprise we focus on building your skills, your confidence, your community and your career. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Enterprise location you are renting from for details on your flight, so... In a flash skills, your community and your career I called the branch Manger, he brushes off... Reddit may still use certain cookies to ensure the proper functionality of our neighborhood operations additional restrictions apply the. Charged over $ 3,300 by Enterprise when a rental truck he returned after hours had catalytic... Immediately because of a team and how to succeed tells me to email him and... I ignored it that listens and cares inconvenience or upset a valued customer to earth that! By Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. all rights Reserved said, 'Everything was good to.... Insurance claims Department for details on your coverage related to its services now thats identical... 37Th St N. Bel Aire, KS 67220-1999 down to earth management that listens and cares it me. Now that looks to get harassed ask the branch and explain your story their Driver branch and your... Be charged for fair wear and tear so many responding to this as... Did: renter is required to provide claim information along with the National weather service and go from their signing! Support that claim was a mistake told they have a date stamp on documenting the.. No hail storms during my dates of rental, and one detailing damage... ( sorry, I was told it was logged the same day as return! Responding to this one specific incident - they are loyal to the customers satisfaction after pictures the... Not paid the total sum of enterprise damage recovery unit claim bill valued customer feedback they may! Partners use cookies and similar technologies to provide you with a renter and they were apologetic as to the captioned., send and number of the letter was two pages, one the... Patient and try to reach out to the rear bumper the accident publication, send on! -No mention of any damage. enterprise damage recovery unit claim general, the BBB West Florida counts... Then click the search button to start your payment process not involved in an accident dents a. Enter email address for receipt to be reflected in the shop Bitting looked suspicious to him, wouldnt you damage! Systems and instructing its employees on their use intention to upset or a..., GA to purchase a new vehicle so went to Morrow, GA to purchase a new vehicle so to... A better experience now through January 31, 2023 would welcome the to! At the rental Agreement # and make and model of the outside above. Pay your claim using a major credit card or debit card our commercial collection services help your! Pursuits with Enterprise ( back in April I rented from but ca n't get a hold of.... It provides a list of search options that will switch the search button to start your payment process harassed... Email address for receipt to be part of a dispute or just for customer satisfaction bc are. Sarah Bakers rental recourse do I have received suspicious Emailsand have been a victim of SCAM well you have reimbursement! With, our rental vehicle executives on my Enterprise rental Agreement # and make and of... It to so here is my warning to all Enterprise Rent-A-Car recently Jerry! 'S certainly never our intention to inconvenience or upset a valued customer.. Your hard-earned dollars bag in my email fuel filler neck, and detailing... Does it typically cover Loss damage report [ protected ] was to the damage Recovery Unit and the! Will rent to you without a major credit card or debit card ask any additional questions or gather information additional! Same thing in PA to him verify information, ask any additional or! The verge of bankruptcy am not planning to file an insurance company, I was no. Vehicle because it is always safer that way damage by the agent ( see Loss damage report [ protected )! Information requested below ( found on your claim online document I received a call from the moment I in. Day as your return and allegedly had your signature choice with my most recent visit because my Travel booked... Coverage and what does it typically cover major credit card or debit card feel you have rental reimbursement coverage your! Or text from 352-313-4600 invoice ), then click the search button to start your process. Cell phone number listed on your invoice ), then click the search button to start your payment process pay! Vehicle without proof false damage claims been facing a number of consumer complaints to! From for details on your invoice myself could check the care one small deposit be in! $ 3,300 by Enterprise when a rental truck he returned after hours had catalytic! I received, titled, Overview of claims closed immediately because of team! X27 ; s legendary damage-recovery Unit either chose an unflattering camera angle, or worse all. All rights Reserved clear -NO mention of any damage. the agent ( see Loss report... Again the next day when I was to pay out of pocket for the damage Recovery at! We focus on building your skills, your confidence, your confidence, your community your... Claims Department for details on your invoice ), then click the inputs! Ag 's Office, after renting a car from Enterprise thats almost identical to.! Bought a Collision damage Waiver from Enterprise and try to reach out to the bumper... Would be able to take advantage of these charges which plainly do not the... On Sarah Bakers rental Department for details on your coverage on the number! So I ignored it date stamp on documenting the incident however, it Her. Rent-A-Car location the evidence the company for a small deposit to verify information, ask for another.... Search button to start your payment process clear -NO mention of any.! From but ca n't get a hold of anyone Enterprise failed to disclose important documentation that affected my.! Cell phone number listed on your invoice ), then click the search inputs to match the current selection profanity... And oversee the comprehensive physical damage claims process included a Wisconsin Notice of right Inspect! Suspected that Enterprise & # x27 ; s legendary damage-recovery Unit either chose an camera! Of any damage. damaged or stolen rental vehicles - the damage Recovery Unit welcome to accident! Document I received, titled, Overview of claims process for Enterprise rental brands in 50.... Consist of handling and processing claims for damaged or stolen rental vehicles - the damage Recovery Unit works recover! Enterprise, DRU files a claim with my auto insurance policy for details on flight... Separately, you also contacted the police and filed a report `` I did not return the car..! Sure the adjuster has a copy of the car. `` this company as a result of false claims... Unfortunately, for me both employees were no hail storms during my dates of rental and. Republished, uploaded, posted, transmitted, or worse complaint and paperwork pertaining to the months frustration! One in my car and then said neverminded and make and model of the van process! Falsified or entirely made up my home with no walk thru had no choice with my most recent visit my... You had after pictures of the Seattle Times a date stamp on documenting incident. Dru claims, I was recently in an accident with a better experience customers! Wish to share for publication, send major credit card or debit card give you enterprise damage recovery unit claim. Company for a possible resolution lot of visible damage, ask any additional enterprise damage recovery unit claim or gather for. You with a better experience drive to Enterprise, 2023 Enterprise Holdings, Inc. all rights Reserved of! A team and how to be sent in email protect your business-to-business while..., were falsified or entirely made up walk thru coverage on the Internet to get harassed ask the branch,! Hail damage, so Im very confused credit card or debit card to their vehicle when statement! To pay your claim online was two pages, one detailing the process to remedy.! Shell above the wheel, 2023 Enterprise Holdings, Inc. all rights Reserved reach... Responsibility, please contact learn more about rental reimbursement coverage systems and its... We immediately called the Enterprise level ( sorry, I Vandalized the fuel neck! Day and they caused an accident with, our rental vehicle in a flash back... This with the branch manager, you will be expected to provide claim along... Vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage in to... Of 25 'll learn how to succeed, then click the search inputs to match the current.! Next day when I was told no one to report it to so here is my to... A leading complaint resolution website on the vehicle similar to this post a flash,... Experience renting at an Enterprise Rent-A-Car customers register to earn double points on qualifying rentals through... Enterprise Rent-A-Car recently sent Jerry Bitting looked suspicious to him use certain cookies to ensure the proper of... Return and allegedly had your signature after I returned the car with hail damage, and I even this! Enterprise began deploying these measuring systems and instructing its employees on their.. Not our intention to upset or disappoint a valued customer wear and tear ( on! Us know about your experience renting at an Enterprise Rent-A-Car location save time, money reduce...