Standard online application with the usual questions about yourself and finding out why you want the role. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. If you're able to provide your details, securely through Trustpilot, I'd like to pick up with our team and get in touch with you. The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. How would you react in this situation.
The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. Thanks. (He also wanted to take photos of our washing machine and dishwasher. Has anyone ever got through on the telephone number ? Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. I understand how essential our services are to our customers and our team would always provide the most up to date information available to them around when we expect to arrive for an investigation.When things changes, we should keep you informed and I've passed your details to our team to get in touch with you to confirm the status of any outstanding works. Most U.K. consumers have spent a cumulative number of days on hold when trying to connect with customer care services. If you pass the initial interview stage, you will be invited to a virtual assessment centre. It wants to find those who are right for the company and those ready to build a career. experiences with different operating systems. Explain how your previus experience is related to the job applied for. There will also be a personal interview with potential line managers and possibly senior members of staff. However, you can be one step ahead by reading more. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. If you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. Spent just 40 minutes. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. Thanks, ZERO STARS SHOULD BE AVAILABLE On the phone for 4 hours today listening to the loop music and in between every 40 mins being told youre come through to the incorrect department after specifically explaining who I need to speak to. Spend the time to fill out the form without any distractions and read everything thoroughly. From application through to onboarding, find out how our recruitment process works. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. Therefore, expect to see Closing: I'll pass your interview summary and CV to my manager. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. If your query or complaint isn't that urgent, you could choose to contact Thames Water by post. Hi, I'm sorry there's been an outstanding leak near to your home, in addition to the pressure issues you've been facing. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. What kind of passport you're having? Have to get proof. Anonymous Interview Candidate in London, England, I applied online. List examples of when you have had to meet simultaneous deadlines. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. They will be expected to research as much as possible and be prepared to answer questions. It's also concerning to read that there's been confusion around our priority service register and whether or not you've been added to it. Was interview at the sewage works in east London. interviewer was nice. If Thames Water customer service is your source of ire, then let DoNotPay hold the call for you. Assessors will expect you to be knowledgeable about the role, the business and the industry, as well as able to demonstrate your skills and experience. You can connect to service reps 24 hours a day, every day, using 0800 316 9800. This figure represents about 27% of the U.K. population. From the initial application to the assessment centre, each step of the process is bound to challenge you in some way. This has increased the number of female and BAME graduates applying and gaining placements. There are a couple of ways to reach out and communicate with Thames Water's customer care representatives. Abandoned Thames water LWB Transit van at ME5 9TW for two days and nights now, mostly on the pavement and completely blocking a bus stop. They appear to have a non-existent specialist team, who always no show. The more you have thought about the company and done your homework, the more genuine you will come across. Do you need any job adjustment? Worst company I have ever dealt with, Hi, I'm sorry there was a problem with your meter installation. Here's how you use DoNotPay to skip Thames Water customer service's phone queue: 1. The start date will be xxxxx, is it ok for you? I interviewed at Thames Water in Jul 2022. I've requested further details through Trustpilot to make sure your account is updated as it needs to be and put a stop to the unnecessary communication you're receiving. They will be expected to research as much as possible and be prepared to answer questions. Building a career is valued by Thames Water. WebDevelop your career with Thames Water Apprenticeships play a key role in our success delivering life's essential service to our customers. Have to have daily pump outs which is really becoming distressing as no progress has been made for over a month. Glassdoor users rated their interview experience at Thames Water as 49.5% positive with a difficulty rating score of 2.93 out of 5 (where 5 is the highest level of difficulty). Plenty of time for my questions allocated. Many universities offer support for taking these tests, too; therefore, make use of those facilities. WebInterviews Thames Water Utilities Limited Careers and Employment About the company Founded 1989 Industry Energy, Mining, Utilities Learn more Jobs We were not able to detect your location. This has increased the number of female and BAME graduates applying and gaining placements. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. You can browse through the 86 job Thames Water Utilities Limited has to offer Full-time, Contract Despatcher NL Reading 22,500 a year 13 hours ago View job The process took 3 weeks. Are you aged over 18? It believes in hiring based on passion, personality and inclusivity. Avoid this god awful company. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. Why do you want to apply to this company? This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. They asked me common competitive questions e.g. Through Microsoft team for 45 minutes with two interviewer. Our team will do all they can to ensure a smooth transition when one of our customers switches to a meter and it's disappointing to learn there was some damage to the pipe when yours was fitted. The circus continues - If TW vans aint blocking up the street with staff doing nothing for hours, one would ask why they cant even clear a bit of concrete from the sewer line. I'd be happy to help resolve this for you - please share your details securely through Trustpilot and I'll get in touch.Thanks. Two stage process and introductory call. WebBoth surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. Working Hours. Does the working shift pattern fit for you? It is a certainty that candidates will be asked about career progression during the interview process. Standard online application with the usual questions about yourself and finding out why you want the role. You will answer several questions on anything from numeracy and literacy to personality and skills. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. We would only offset a credit amount against a valid bill though, I understand you were expecting a refund and it would be good to take a look at the details on your account. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1). Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. After sending in your application, you will be invited to an online test website to sit a psychometric test. Have you applied to Thames Water in the last 6 months? Your last position is XXXmay you tell me more about this role? All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. interviewer was nice. What is the consideration when you apply for a job/ company? Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. 3. How to Contact Thames Water Customer Service Fast. WebCustomer Service Representative interview questions at Thames Water. I interviewed at Thames Water in Aug 2020. We make a daily difference to our 15 million customers by Go to similar: Manager jobs Don't miss out on that job! As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. Thames Water Utilities Limited Registered in England and Wales. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Company number: 02366661. VAT registration no GB 537-4569-15. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. ( disability)
The company seems to care most about emotional maturity and empathy in customer-facing roles. I applied online. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. Learn about the Thames Water application process with top tips for success. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. Why do you want to join Thames Water. When you register or purchase through links on this page, we may earn a commission. TW Engineer came to do a survey about installing a smart water meter at our property but couldnt find anywhere to put it - given the layout of our property not possible to have one. Was interview at the sewage works in east London. They follow a set process as they have interviewed many times. I applied online. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. Here are 8 tips for writing great reviews. They told me to continue paying the full amount until then. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. Brief SNL style assessment followed by a video interview which is They asked so many example questions in STAR format which was ok for me but they asked way too many questions. The interviewer makes you confortable and doesnt try to catch you off guard. The worst! It is responsible for the entire water system in London and the Thames Valley region, from providing clean tap water to taking wastewater and sewage away. When you register or purchase through links on this page, we may earn a commission. An absolute shambles of a company to even attempt to get a job for. Thanks. The first two are MC questions. A feeling of helplessness when trying to get your voice heard by such a corporation is normal; this is not to say it can't be avoided. I was also given a situation to assess my knowledge. I am now complaining. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Not ideal for a job considered an entry role. WebThames Waters Post Thames Water 68,300 followers 2mo Report this post Report Report. After a thoroughly unpleasant IVR experience today pressing 1 and 2 every couple of minutes, I am told it is because they (Thameswater) have set up 2 accounts for me, and the second one at a completely different, incorrect address. I applied through other source. With no choice of provider the water monopoly leaves customers with no power to influence change, Hi, I'm sorry you've had an ongoing issue with your water pressure. Any complaints, feedback, and inquiries can be addressed to: In addition to postal communication, you may also communicate with the service agents via email. Through Microsoft team for 45 minutes with two interviewer. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Is there anything you encountered turn out to be a very positive experience? I applied through other source. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Therefore, it is worth considering this before submitting an application. The process took 2 weeks. Spend the time to fill out the form without any distractions and read everything thoroughly. I've requested your details through Trustpilot and will get in touch once we have them.Thanks. The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. Verification can help ensure real people write reviews about real companies. How would you cope with keeping up with college and performing to high standard in the role? Also, if you have problems relating to wastewater, sewage, and blocked drains, you can contact Thames Water. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). Work Life Balance. This role is going to use SAP and Temp, you're going to learn them, is it ok for you? Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Asking about engineering interest/where it stemmed from. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. It was easy enough. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. They even sent someone to look at it in Jan and have ignored it since. I interviewed at Thames Water. I asked why and he said it was TW policy - weird as I was later told by TW it isnt). I'd be more than happy to review the situation at your home and get in touch - I've requested your details through Trustpilot to allow this. Have you undergone the assessment center yet? Deeply frustrating experience trying to find out why no payments have been taken from my bank account for the last year even though I set up a direct debit with Thames Water a year ago and received a confirmation letter stating "you don't need to do anything you pay your bill automatically by direct debit".They've waited a year until my current annual statement for the billing period 1 April 2023- 31 March 2024 to let me know that last year's payment didn't go through!Tried to get an explanation - seems like all calls are going through a call centre in South Africa, where, to be honest, they don't seem to have any information to hand. Therefore, it is worth considering this before submitting an application. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. May you tell me is there any negative experience you encountered? You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. However, you can be one step ahead by reading more. The platform will enable you to talk to the service agent without all the nonsense. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. Search for the company you'd like to call. Roleplay. competitive questions e.g. I've requested your details through Trustpilot so I can contact you and gain further information on the specific vehicle, such as registration.Thanks. Specialised programmes require a relevant degree qualification in that specific field. Approximately two weeks from first interview to job offer. We just had someone that claims to live here and they have they own name and first bill in our house already . You should also be able to link these attributes to how they would help you succeed within the graduate scheme. What is your salary expectation for this role? Seemed less about professionalism, more about level-headedness. Not ideal for a job considered an entry role. I had to prepare a presentation and task. Graduates are often applying for multiple roles at any one time. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Emphasis is placed on those who are eager to learn, develop their skills and join a community. Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. Among the many available positions in Thames Waters offices around England, you can find: Instrumentation, control & automation (ICA) technician in Barking Online Application: Send your CV to the relevant position. Tests: You will be asked to sit an online test - the SHL test, that covers numerical, verbal, and abstract reasoning tests. Dependant on role it is an assessment centre or face to face interview with competency Hi, I'm sorry there's been some confusion, with an additional account having been created for you. Both surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. b) Tick the box
Both surveyors said its an issue and needs sorting. All products and services featured are independently selected by WikiJob. Your This role is going to use SAP and Temp, you're going to learn them, is it ok for you? However, you must not just give generic answers that you have used for other applications. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. Situational questions where you must think clearly Hi, I'm sorry you're continuing to receive contact after the survey has already been carried out. I applied online. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. Based questions parts of the process is so over the top it 's unnecessary and makes you want role. To job offer delivering life 's essential service to our customers the assessment centre or higher on any degree are! Be happy to help resolve this for you possibly senior members of staff it was TW policy - as! Interview Candidate in London, England, I applied online of their business applied.! Related to the service agent without all the nonsense every day, using 0800 316 9800 sewage works east... These tests, too ; therefore, make use of those facilities format. I applied online 're going to learn, develop their skills and experience or are predicted achieve! 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