What kind of compensation will they receive? Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost? It took about two weeks from the time I cancelled until I got my refund. Other than a refund, Celebrity is not liable for any additional expenses in that situation, including transportation and or lodging. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. There is no need to call to initiate the process. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. Guests may make arrangements to return home after their quarantine has ended through CareFree Travel AssistanceTM. August 26, 2008. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. Verified customer. The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. Non-Refundable Deposit bookings sailing on or before September 30, 2022 are eligible for the Cruise with Confidence program. What about hotel and transfers? Go to site, Already booked? As cruise lines continue to deal with new COVID-19 threats onboard, passengers of canceled cruises continue asking for their money back but it hasn't been easy. Started June 21, 2021, By Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. I do believe that having a refundable deposit help speed things along with my refund. S*#sR How long to get your refund from Celebrity when you cancel cruise due to having Covid. That information is also on the line's celebritycruises.com website. Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. Please note this policy does not apply to guests booked on chartered sailings. s&+tA2KZ5%"zAV7
, A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. Captain's Club members may call (844)418-6824. If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. I had the same type of incorrect date on my cruise. Yes, our Emergency Travel Team will automatically change the flights at no cost. CruiseCare is designed and intended for US residents only. Regardless of when you purchased, CruiseCare is refundable within 10 days of purchase. When does myGlobal Suspension or Cruise With Confidence FCC expire? Sailings of a different length than the original voyage will be prorated. Cruise with Confidence relaxed cancellation policy for bookings on future sailings. Please reference the chart below. Beyond those time frames, future cruise credit is issued. Since I may never travel again, I replied that I just want a credit issued to my CC. SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. Affluent Media Group, a Dotdash Meredith company. Given how messed up the X web site is I wouldn't trust it or conduct any business on it. What if they want to cancel over fear of the coronavirus (COVID-19) spreading? I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. CC Help Jenn I was told 14 days when I applied for the cash rather than a FCC but am not holding out for this. This was OBC used so no refunds due from these. The former Top Gear presenter took to Twitter this evening to deny . Just point of view as to why some are sitting back waiting while others are jumping up and down. Thiswas then followed by an invoice for the cruise!! $ Wi'kKw
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cwdU>@}w=Nq6 To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. Its not there as yet. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. 'Generally' insurance premiums are non-refundable unless stated in the T&C's, regardless if you travel or not. I'm still undecided to if I want a refund so this is far as I got. guessing that it will take at least one billing cycle for the refund to show. The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. The even occurred in February of 2023. Posted 14 hours ago. Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. The FCC must be used one year from issued date for any Norwegian Cruise Line voyage embarking through 2022. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. I had no problems getting all of my money back. We used the link in the email to request refund instead of FCC. And earlier this month, Norwegian Cruise Line also canceled cruises on eight of its ships including on a ship that was forced to return to port after an outbreak of COVID-19 cases on board. Certain promotions will be excluded from the policy. Celebrity customer service for existing reservations can be reached. I presume this then illustrates what is due back to us. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. Visiting from {country-flag} {country-name}? Ships' Registry: Malta and Ecuador. What sailings qualify for Cruise with Confidence? I do hope X will refund those in the UK their FCC in a timely manner. Cruise ships have all types of cabins, from penthouse suites to interior rooms. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. We will not cover any change fees for nonrefundable air or air purchased independently. More happens on the Edge. Meecheee above said never, ever book a non-refundable trip . A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. My clients are uncertain about confirming the booking. If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. Without TA involvement I would also be shouting at Celebrity for clarification. If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. Argo., March 20, 2020 in Celebrity Cruises. Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. We were on the 3/6-15 as well. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. Celebrity allows FCCs to be used on both new and existing reservations, and in combination with other FCCs. It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. :3"/ Cu*D Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. No. Feb 13 Millie cruise out of Hong Kong - Received the 50%. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. From August 2022 Travel + Leisure, published by TI Inc. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. Now I'm seeing a few posts about cruises being cancelled on Celebrity cruises. FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises FAQs Overview Home Frequently Asked Questions Cancellation Policy Cancellation Policy What is Celebrity's cruise or Cruisetour cancellation and refund policy? Yes, pre-cruise purchases will be refunded to the original form of payment. I used it for my March 29th Edge cruise that was cancelled No refund yet..but I trust that it's coming in due time. Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. We received our credits within a week. We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. Those will be credited back to your credit. There are detailed posts onother threads..If I find mine, I will copy and paste. 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? I guess they have not processed the cancellation yet! Florida. CC Help Jenn NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. I was able to select my cruise dates and the application was submitted. Will I receive a refund for those? However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. The link works fine. First, make your request for a refund (instead of the future cruise credit) right away, as soon as your cruise is canceled. Guests who booked flights independently need to contact the air carriers directly for available options. Sign in or create an account. All Rights Reserved. Thank you.". Alternatively, if the new cruise fare is lower than the value of the FCC, the remaining funds will continue to be available on the initial FCC until the FCC expires or the balance is zero, whichever occurs first. He answered all my questions and didn't attempt to rush me off the phone. trying to figure out how to move our Celebrity Visa OBC to next years cruise instead. However.Cunard is as still as a mouse. My results were exactly the same. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. Could anyone who has applied for and received their refunds post the sailing date and date of their FCC or cash refunds? How To Cope With Cruising's Pause? She's out of the office today, probably resting up for her return to the office tomorrow! Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. and this is for Oct. but left Ashdod alone and added 2 days in Haifa. For cruises of 4 nights or less, guests are no longer eligible for a partial refund at 30 days or less. FCC may be transferred to another guest in an Individual or non-contracted Group booking. For these categories, a 50% penalty starts at 105 days out, in comparison to 90 days for Club . . Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Q. For bookings made outside of the United States and Canada, a different cancellation policy may apply. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. What Happens If There Is a Cruise Price Drop After Booking? Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . Who can I contact about this? I just emailed my insurance carrier thinking that they would issue a refund since Celebrity cancelled the cruise. After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? Guess I'll check with them tomorrow. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. Remember they really don't owe you anything. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Refunds will be processed to the original form of payment. All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. I of course have not received a check back yet. Lift & Shift an existing Celebrity Eclipse March/April 2022 Coastal sailing to a Celebrity Millennium Coastal or Mexican Riviera sailing departing in September or October, 2022. x=rF?LI Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. Any promotional onboard credits will be forfeited. Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. Royal Caribbean International. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC what will be the expiration date of the FCC? Multiple FCCs may be applied per guest within the same reservation. I also used the on-line form and for me no problems at all. The cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean. Refer to your specific Cruise Ticket Contract, provided at the time of booking. my TA. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). (Applicable to US guests only.). As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). I made my reservation using Casino Certificates. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. Do standard Final Payment timelines still apply? #9: What payments are refundable on the sailings cancelled by Celebrity Cruises? Yes. I really hope X and Royal Caribbean as a whole can weather this storm. Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. Celebrity cancelled our 3/27/20 cruise on 3/13/20. If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. In recent weeks, hundreds of. <>
All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. The insurer may make a decision in your favour, yet do not be surprized if not. These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. March 28, 2012. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. [
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