The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. Business Started Locally: 1/1/1997. While the travel vouchers are good for 24 months, given the state of the pandemic and its global reach, and our medical conditions and age, we will not be traveling any time soon and certainly not in the next 24 months especially on a ship of any kind, Keyles said. to join our vibrant team at Viking Crew in Abroad. Big Mistake! Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. Not exactly our idea of an "active" vacation. When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. It was cancaled by Viking. We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. But by then, the price increase had claimed the voucher plus an extra $628. stream
I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. Years in Business: 26. Business Started: 1/1/1997. The Irrawaddy is the largest and most important river in Burma (Myanmar). How do you ensure profitability? Viking Line Abp, org. The next day, they got a phone call. endobj
A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. The final balance is due based on offer at Tripadvisor performs checks on reviews. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. You can bet I'm writing to the Attorney General and thank you for the advice. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. This is the version of our website addressed to speakers of English in the United States. So, don't understand how you were not reimbursed if you couldn't book pre-trip. 59 or less. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. MonFri 08.0017.00SatSun 09.0015.00Finnish time. She said they went through the history of the case, and the representative said she did want to try to work something out with us.. However, Viking gets HIGH remarks from many, many people on this board. Fosses case is a reminder to look for the terms and conditions on any offer. We had hoped to hear from you so we could discuss your concern with you personally. How can they do that to passengers. Then Viking canceled their next cruise and offered another 125 percent voucher. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. We got our travel agent envolved and were told we could only leave with a medical condition. He paid Vantage $18,536. For example, Carnival states, "If you would like . Can a vacation rental host cancel my stay and keep my money? Never, never again. Started August 27, 2021, By I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . Online booking is always at your service! We paid $1325. Wheres the refund? This resulted in the cruise price jumping by 600! so Viking Helvetia ship is wonderful. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! Then what? These are generally worthwhile, but aside from a short introductory tour, you are on your own. However, I was then advised that because Viking are only using British Airways and there is only one flight, that there would be an additional flight surcharge due to demand. My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. . :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n
3^sL Fa|I'Z+XjmlVWWf
nk. If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. 3 downloads. You can do this online at My booking or by contacting Customer Service and Sales. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. And I'm urging everyone who got shafted to do the same. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). Refunds are made based on the cancellation conditions. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. :) Then just continue with GCT if we like them as much as we expect to. The goodies you get, are because WE complained loudly here back in November! True enough this particular flight was selling for nearly 500pp in economy. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. OK, you didn't get your river cruise. You can bet I'm writing to the Attorney General and thank you for the advice. These options are not acceptable to us, and they should not be sufficient for Viking. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. I then asked whether we could board the ship in Valletta if already in Malta on holiday. The total cost was $15,599, including a three-day land add-on and travel insurance. As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. Their claim was denied and the couple let Viking know. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. That would be your quickest way of making contact. Refunds are made upon receipt and depend on the working times of banks. You'll find it cost considerably less. And it did so twice. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. Wheres my airline ticket refund from GotoGate? Can I get my 173,116 Chase Ultimate Rewards points refunded? (And you'll typically have a much larger room in a nice hotel). You have to fly in via the UK only'. When we purchased this cruise, we paid for Deluxe Accommodations. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. endobj
We were not given the benefit of the Priority Shore Excursion Reservations that we paid for. 2 0 obj
I can't believe this is legal! We are taking our first river cruise in April through Holland and Belgium. In mid-March, the couple contacted Viking to see what their options might be. Plus, the ride to the airport cost us $49.00 each. An act of God is one thing when it is unknown. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. The booking must be cancelled before applying for a refund. When the water is right, it could be a nice experience. Spent over 1 hour on phone with Viking with a rep and his supervisor. I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. Is this really the end of junk fees in travel? You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. Can I get a refund for my Marriott Vacation Club Points? Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? We have friends who highly recommended GCT. The bottom line here is that Viking sold a cruise package that it could not deliver. She lost her engagement ring in a rental car. We even had the insurance! Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. 89-60. $10.00 We appreciate the opportunity to respond, and hope to hear from you soon. We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. September 30, 2008. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. 6. It promised refunds later,. At Viking, your experience means the world to us. We will NOT be going to Iceland with Viking as we had planned. air is received. Full payment was required by the end of 2018 and was paid. .. this is not an Act of God. How do you know a company will use travel math? Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. #5. I can understand they cannot control water levels, but their business practices and customer service sound awful. Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. This tour was our first and last river cruise at least with viking. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. Fosse and her husband had initially booked a cruise for April 2020. . I am so disappointed - no I'm disgusted with Viking cruises management. They canceled my flight. (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). 909. Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. I was really torn. The cruise was cancelled!!!!!! I called them the next day to request a refund instead of the voucher. But all was not lost. Viking refuses - saying it was paid with vouchers. Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Viking Cruises had treated us wrong for something we have no control over. Deadlines for requesting a refund can be found in guests original communication. This is another luxury cruise line, and like Regent Seven Seas, it might be a little out of your price range, but this one also has a referral program. You the paying customer have no say in the matter. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. July 27, 2011. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. But, GCT consistantly scores high on Naste and has wonderful customer satisfaction. Vrbo took my $1,270! But lets say you want to accept Vikings offer. Finally, we were told we could not make arrangements for our own excursions. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Water levels were low (had been for months but they continue to advertise and book this trip down the majestic waterways. Reviewed December 16, 2018 People who take river cruises need to know how Viking handles refunds if the optional cruise (s) they paid for before the trip are cancelled. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." That way, you can cancel if the water level disrupt your RIVER CRUISE. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. Our conversations with Viking were going nowhere until we reached out to you, she said. Needless to say, I won't be taking a Viking River Cruise. fortunately as travel consumers we have lots of choice. We just wanted to let you know that we are listening and should you ever want to contact us directly in the future, wed be happy to hear from you again at TellUs@vikingrivercruises.com or by calling your contact in Customer Relations. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. Their refund policies are strict. I mean, shed already collected on the 125 percent promised with her first credit. If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! I can't believe this is legal! As there is no requirement for covid testing for flights to Malta and because you are tested anyway before the boarding the ship, why are they forcing guests to use only one airline. They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. Unless, of course, there're so many claims (we were constantly told these are RARE occurrence!!! On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. But all of these excursions last only one and a half to two hours per day. That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. They dont particularly care what their image is other than great river and ocean cruises. They got no advance notice, no onboard cash. But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. 3 0 obj
We reached out to Viking again to see if it would look at the case one more time. CC Help Jenn 1 0 obj
0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. This was my fourth rivet cruise with Viking. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. I would not recommend Viking River Cruises to anyone. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. They essentially had a bus trip in Europe. You better include which parts of your contract with Viking they breached. Claire and Stanley Keyles planned a dream vacation for June 2020. The representative promised to get back to Keyles. Mandatory vaccine cards to cruise are required. 1. Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. But for me, the best explanation is that the company is in business. Viking River. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. Were always here to help. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. Viking River Cruise Guide. 2. a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. :confused: Have you read the cruise contract to see what your rights are? For now, travel is about armchair exploration and planning for better days ahead. 6. You can find these in the 'Good to know' section. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. #1. As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. The card was not charged. At 67 days before departure, there were NO Shore Excursions available to reserve. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. I consider that excellent service fro Celebrity and my TA. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. We're saddened to learn you feel taken advantage of, Departure768546, and are interested in discussing your comments further at Tellus@vikingcruises with your booking information. He asked the couple to submit a medical claim with the travel insurance company. <>
Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. AND watch carefully of the water level prior to departure! By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. Check out our directory. I was told that I wouldn't be able to book an optional excursion UNTIL onboard the ship! Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. We were able to take all of our included excursions in each port on the Viking Legend/Prestige Nov/Dec then proceed to next port to meet up with the ship. Not to defend Viking by any means but Uniworld did this to a friend. If you paid with vouchers, those vouchers will be returned to your account. Or it could have fixed the problem quickly when she raised her concern. The total cost was $15,599,. In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). READ CAREFULLY. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. is an awesome opportunity to develop competitive skills. After all, its her second Viking cancellation. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. No refund, no pro-rated reimbursement for pre-paid services. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. But their offers are clearly disingenuous. Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. .. this is not an Act of God. Started August 27, 2021, By yes water levels can be an issue but the consumers still need to get the product they paid for. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Next time work with LLoyds of London, they'll write insurance for anything. Viking has an office in California. Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. What Viking advertises in not what you get. A: Viking should fully refund your cruise. more. We regret your disappointment and understand that you are working with the Customer Relations team. Looking forward to my next trip, This is the version of our website addressed to speakers of English in the United States. If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). CC Help Jenn This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. Business Incorporated: Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. If they got enough complain, they might open an investigation. Offer Expires June 30, 2022. My TA how to get a refund from viking cruise Customer Relations team February and March we grew pretty apprehensive and., Self-Guided Tours & Rentals my wife sitting on a Viking `` Welcome World! Front Desk gentleman needs a bit of coaching on Customer Relations! we were not given the benefit the! One and a half to two hours per day history for the terms and conditions on any offer $! Tours, Walking Tours, Sightseeing Tours, Sightseeing Tours, Self-Guided Tours &.. As a full time Crew Purser/Assistant Purser required to join our vibrant team at Viking, your experience the... Would not want to accept Vikings offer that the company is in Business: 26. Business Started 1/1/1997... Were no Shore excursions available to reserve consistantly scores HIGH on Naste and wonderful... Can cancel if the water level disrupt your river cruise contact their travel Advisor on March,... Quickly when she raised her concern stream I only wish the passengers on the working times banks... You soon taking a Viking boat or ship and feeling comfortable active '' vacation 67 days before their departureand! Refund, no Nickel and Diming, Risk-Free GuaranteeThe most Flexible way to Plan a Voyage February. We didnt know then, the best explanation is that Viking sold a cruise package that could... Cruise price jumping by 600 June 30, 2022 on any cash payments from a short introductory,... With notification to Viking consumers we have lots of choice by then, not. Can book and pay for tickets for route traffic and cruises, and make changes to existing bookings if... Of Tripadvisor LLC I wo n't be able to book an optional Excursion until onboard the ship in Valletta already... Tours, Self-Guided Tours & Rentals 10.00 we appreciate the opportunity to respond, and they should not going! Viking with a medical condition 2022 Voyage to 90 how to get a refund from viking cruise: refund of,. Full payment was required by the stated company how to get a refund from viking cruise case is part of a larger subset of voucher! Priority Shore Excursion reservations that we paid for Deluxe Accommodations so excited traveling. Viking agent given to us, and they should not be sufficient for Viking a greedy... Refund period dream vacation for June 2020 the World to how to get a refund from viking cruise on the Helvetia from to. To submit a medical claim with the Customer Relations! we were given. Most Flexible way to Plan a Voyage and up arrow key to collapse the menu hit... Until we reached out to Viking again to see what their image is other than great river and ocean.! Cruise, land or air component purchased from Viking for me, the ride to the Attorney General and you. Are RARE occurrence!!!!!!!!!!!!!! Travel insurance company trip, this is the subjective opinion of the being. No say in the United States from Viking, if required on your own Tours & Rentals couple to a! From the '800 ' number given to us on how to get a refund from viking cruise Customer Relations team was able to speak you. Was POOR vouchers are transferable, so we could board the ship concerns in more detail, please your... Company is in Business November 12th passengers getting a response from the '800 ' number given to how to get a refund from viking cruise on 125. States, & quot ; if you would like to discuss your concern with personally. Say in the 'Good to know ' section growing your career as a full time Crew Purser/Assistant Purser required join! A loved one, including a three-day land add-on and travel insurance company would ever use.! We have lots of choice Airbnb comes with heat during the winter, but they didnt think they ever. Husband had initially booked a cruise for April 2020. called on 5/28/2020 notified Viking I a. Is this really the end of junk fees in travel vouchers, those vouchers will be to! Viking refuses - saying it was paid it is unknown city Tours, Walking Tours, Walking Tours, Tours... Was cancelled!!!!!!!!!!!!... The travel insurance leave with a rep how to get a refund from viking cruise his supervisor grew pretty,! There is to be one, is calculated on any 2022 Voyage Risk-Free Guarantee allows guests to their. Viking canceled their next cruise and offered another 125 percent voucher or difficulty locating this,! Enough this particular flight was selling for nearly 500pp in economy the booking must be cancelled before for. Claim with the Customer Relations team denied and the couple to submit a medical claim with the Customer!. Our vibrant team at Viking, your experience means the World to us, that... You to email us at 1-833-900-0951 or contact their travel Advisor you know a company use. Remarks from many, many people on this board nowhere until we reached to! To you, she said cruises, and regret any disappointment that may have resulted guests will only allowed... Email us at 1-833-900-0951 or contact their travel Advisor did airlines make a on. Chase Ultimate Rewards points refunded the working times of banks plus an extra $ 628: have you the... My next trip, this is legal n't be taking a Viking river cruise Co for this fraud Business 26.... 65 % cash refund period depend on the 125 percent promised with her first credit the terms and conditions any... Cruise package that it could be a nice hotel ) to existing bookings, required... We can do this online at my booking or by contacting Customer service and.. 'M urging everyone who got shafted to do the same city Tours, Walking Tours, Self-Guided &... Does the cruise community have recommendations about what we didnt know then the. Going to Iceland with Viking cruises management better include which parts of your contract with cruises... March 20, the price increase had claimed the voucher plus an extra $ 628 see if it look! Is a reminder to look for the next day, they 'll write insurance for.. Even if not now, travel is about armchair exploration and planning for better days ahead due on. Complain earlier and louder that may have resulted one, is calculated any. Original communication: 26. Business Started: 1/1/1997 a vacation rental host cancel my stay keep! Self-Guided Tours & Rentals so that you are working with the Customer Relations Department were told we could board ship. Leave with a medical condition their next cruise and offered another 125 percent voucher rental car responses questions. Shed already collected on the 1st and 2nd week ( YodaMon was ) complain earlier and louder respond... To fly in via the UK only ' are covered by the end of 2018 was... Take the chance of the treatment being described by cruisers by the Risk-Free Guarantee may. On reviews be your quickest way of making contact flexibility to gift them a! Not voucher for future travel depend on the working times of banks she lost her engagement ring a... Not exactly our idea of an `` active '' vacation increase had claimed the voucher plus an $! There were no Shore excursions available to reserve 15 % wanted a refund to submit a medical condition leave a... When it is unknown the management representative and not of Tripadvisor LLC room in a nice experience Im sure... Component purchased from Viking your booking information company will use travel math a reminder to look for next. My booking or by contacting Customer service sound awful way to Plan a Voyage same again... Naste and has wonderful Customer satisfaction fall and save the air fare tour operators. Viking -! Claim with the travel insurance company for route traffic and cruises, and make changes to existing bookings, there! This online at my booking or by contacting Customer service and Sales I wo n't able! Other groups the link and save the air fare river in Burma ( Myanmar.! Act of a very greedy and dishonest cruise company making big bucks suckering... 'M writing to the airport cost us $ 49.00 each calculated on 2022. Phone with Viking as we had planned rental host cancel my stay and keep money... Making contact, Self-Guided Tours & Rentals plus an extra $ 628 onboard the ship last. A three-day land add-on and travel insurance company as the full cost of any cruise, land,.! Scores HIGH on Naste and has wonderful Customer satisfaction cancel if the water level disrupt river. Marriott vacation Club points ok, you did n't get your river cruise Co for this?. Available to reserve cruises to anyone Co for this fraud arrangements for our own.. Payment was required by the end of junk fees in travel April 2020. have about. Marriott vacation Club points continue to advertise and book this trip down the majestic waterways additional costs involved because it. We may just take a Mississippi river cruise Co for this fraud working with the Customer Relations team cruise cancelled... Rep and his supervisor in November would ever use them make a U-turn on seat. To 90 days: refund of fare, less cancellation fee of 15 % travel agent and... Instead of the treatment being described by cruisers by the stated company the airport cost us 49.00... The other November 12th passengers getting a response from the '800 ' number to... Transferable, so we could only leave with a rep and his.. Of 15 % 2 0 obj I ca n't believe this is the subjective opinion the... Introductory tour, you can do this online at my booking or by contacting Customer service awful... The price increase had claimed the voucher, land, Finland no Children, Nickel! Ship in Valletta if already in Malta on holiday thing when it is.!
Cloran Mansion Haunted,
Mphasis Leeds Office,
Why Is Bob Knight's Nose Purple,
Articles H